topic Re: EE is a crap company. in EE Community info & News

EE is a crap company.

EEcrap — Wed, 14 Dec 2022 20:38:27 GMT

This company is terrible. Crap customer service. Only out so outright steal from you. The agents /robot do not listen and 9/10 times they don’t help you any issues.

stay away from them

Re: EE is a crap company.

Chris_B — Wed, 14 Dec 2022 21:10:01 GMT

@EEcrap Now you’ve got that out of the way what your actual issue as you don’t say

Re: EE is a crap company.

Northerner — Wed, 14 Dec 2022 21:37:15 GMT

Hi @EEcrap

You can complain here:

https://ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice

Thanks

Re: EE is a crap company.

EEcrap — Wed, 14 Dec 2022 23:08:03 GMT

Hi Chris,

I posted my post in the info and news section, I didn't know I needed to write down my issue. However I'm dealing with it with them but wanted the community to know how bad this company is and they don't care about customers or customer retention.

Re: EE is a crap company.

EEcrap — Wed, 14 Dec 2022 23:04:11 GMT

hi Northerner,

I have done so many times through the app.. i have had a handful of complaint reference numbers 🙂 I will use these numbers when i next buy a lottery ticket... hopefully one of them is a winner lol

Re: EE is a crap company.

Btgoingforbroke — Thu, 05 Dec 2024 16:43:35 GMT

You are not alone, I have thought about EE being ‘crap’ every time there is a problem with my service.

When looking for help the following message grates with me every-time I see it:

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

If you don’t have an EE phone ‘charges may apply’! How pathetic is that, EE can’t even provide a free phone number for its customers when they need to report a problem with the service from EE.

Oh, and there are always busy if you call them, with wait times of e.g. 45 minutes, and no call back facility!

Also, the automated messaging system doesn’t recognise basic comms related questions e.g. ‘check my broadband’!

It makes me feel like whoever is presiding over this dreadful service either doesn’t care about their customers, or is incompetent.