topic Re: Thread Unread after You Post to It in EE Community info & News

Thread Unread after You Post to It

XRaySpeX — Tue, 04 Oct 2022 18:44:32 GMT

Can't you make it that a thread becomes Read, i.e. not bolded, after you yourself post to it? The v. action of replying to it makes it Read as you've just read it. Fed up with refreshing just to get it Read.

Re: Thread Unread after You Post to It

James_B — Wed, 05 Oct 2022 07:25:14 GMT

Hi @XRaySpeX,

Is this happening if you reply in a new tab/window, then return to the board in the previous tab/window?

James

Re: Thread Unread after You Post to It

XRaySpeX — Wed, 05 Oct 2022 07:29:03 GMT

No, reply in same tab.

Re: Thread Unread after You Post to It

James_B — Wed, 05 Oct 2022 07:31:19 GMT

Thanks @XRaySpeX

I'll feed this back for you.

Hope you're having a great week. 🙂

James

Re: Thread Unread after You Post to It

Sean_D — Wed, 05 Oct 2022 09:34:24 GMT

Hi @XRaySpeX,

Thanks for highlighting this issue. You are absolutely correct, replying to a post should mark the thread as read. As a matter of fact, as soon as you access a thread it should mark it as read even if you don't reply.

Could you please grab me a screenshot of the unread thread from board view, one that you have replied to?

I have tested this and the thread title is unemboldened when I reply to it. I am not sure if it's the action of me accessing the thread that marks it as read or me replying but I haven't been able to access a thread without it showing as read.

I am happy to raise a ticket into Khoros but as I can't replicate it I will need to demonstrate the issue to them.

Is anyone else experiencing the same thing?

Cheers

Sean

Re: Thread Unread after You Post to It

XRaySpeX — Wed, 05 Oct 2022 19:53:47 GMT

@Sean_D : TEST: Replying to last post in this thread:

Reply while writing (after Read obviously):

Board after writing:

Re: Thread Unread after You Post to It

XRaySpeX — Wed, 05 Oct 2022 19:49:10 GMT

@Sean_D : TEST: Replying to mid post in thread:

Reply while writing (after Read obviously):

Board after writing:

Re: Thread Unread after You Post to It

XRaySpeX — Wed, 05 Oct 2022 20:03:05 GMT

There's more to this that meets the eye. I'm sure I've seen the thread itself in the list of threads in the board highlighted as well as under "Unread topics". Back to the drawing board. BBL!

Re: Thread Unread after You Post to It

XRaySpeX — Wed, 05 Oct 2022 22:36:13 GMT

@Sean_D : I'm actually mixing up the Board View & the All Topics View (which I mostly use). However this issue appears in both areas in diff ways.

Board View: Threads responded to by oneself still appear (mostly) under the R-Hand "Unread Topics" as shown earlier.
All Topics View: Threads responded to by oneself still appear (always) bolded as Unread in its lists.
1. Untouched by me (Correct):
2. Read only by me (Correct):
3. Replied to by me (Wrong):
4. Re-read by me (Correct):

Re: Thread Unread after You Post to It

Sean_D — Thu, 06 Oct 2022 09:20:03 GMT

Good morning @XRaySpeX,

Thank you for taking the time to delve into this issue. Thanks to your comment above I was able to replicate the issue.

It does appear that the issue is limited to the 'All Post' view. My experience has been the same as yours, even replying to a thread does not change the thread title from bold to unbold. I would expect the behaviour to be consistent throughout the Community so any thread accessed should change the title of the thread to unbold to indicate it has been read 😲

I have raised a ticket into Khoros. I will update you as soon as I know more

Cheers

Sean

Re: Thread Unread after You Post to It

Sean_D — Mon, 07 Nov 2022 09:31:06 GMT

Good morning @XRaySpeX,

I have received a final update from Khoros on this particular issue. Unfortunately, this is not something that they are planning to fix any time soon, if at all. The explanation I received is as follows,

"The behavior you recognized and reported occurs when an 'inline reply' is sent and that existing tab gets closed without further action being taken.

An inline reply does not count as an action essentially.

In order for your written response to count as an action, the thread has to be refreshed (from the recentpostpage.)

This will display your response and mark the thread/post as read.

I appreciate that this may seem impractical and a bit time-consuming but there isn't a fix date scheduled for this particular issue for now so unfortunately, for now, this is how to counter it."

I presume that this is not a priority for Khoros as the recent post page is mainly used by superusers and some regular contributors, but the vast majority of the Community will not use this URL to interact with the Community.

Cheers

Sean

Re: Thread Unread after You Post to It

XRaySpeX — Wed, 21 Dec 2022 15:42:59 GMT

@Sean_D , @James_B : Something's changed v. recently.

Now when I reply to any post it no longer shows as Unread in the list of Unread topics of the Board without having to refresh the thread.