topic Re: A big thank you to EE for the excellent service! 👏📱 in EE Community info & News

A big thank you to EE for the excellent service! 👏📱

Sonu3554 — Thu, 24 Sep 2026 10:07:38 GMT

A big thank you to EE for the excellent service! 👏📱

I ordered my iPhone 18 Pro Max on 20 September, and although I unfortunately missed the delivery on the 23rd, I received my phone today.

I’m genuinely impressed that the whole process took only around 3 days from ordering to delivery. The service and delivery experience have been excellent.

Thank you to the EE team for the smooth and efficient service. Really happy with my new iPhone 18 Pro Max! 📱🙌

Keep up the great work, EE! 💙

Re: A big thank you to EE for the excellent service! 👏📱

Schockwave — Thu, 24 Sep 2026 15:42:13 GMT

@Sonu3554 , glad to hear you got your IPhone so quickly, as am surprised you were able to receive it that quickly, as there is a backlog for many of them, which colour and storage size did you order?

Thank you for letting us know and enjoy your new device!

Re: A big thank you to EE for the excellent service! 👏📱

Sonu3554 — Fri, 25 Sep 2026 07:55:51 GMT

I phone 18 pro max black 512 gb

Re: A big thank you to EE for the excellent service! 👏📱

AYOBAMIAKINFENW — Wed, 30 Sep 2026 12:15:02 GMT

I ordered the 18 PM silver 256gb on 25th sept, delivery to store. It was meant to be a 2-3 day window. Got a text next day saying my device is heading to store, got another text today to say it’s on track: I checked the tracking link, no updates at all. This is quite frustrating especially as I am someone who needs to plan ahead! I chatted agents up, no help at all!

Re: A big thank you to EE for the excellent service! 👏📱

Sonu3554 — Wed, 30 Sep 2026 12:19:57 GMT

Leave ee tracking just install the dpd and creat account with same email and mobile number and wait for showing parcel 📦 delivery

Re: A big thank you to EE for the excellent service! 👏📱

Schockwave — Wed, 30 Sep 2026 13:29:53 GMT

@AYOBAMIAKINFENW , if you ordered it to be delivered to the store, I would suggest you give them a call to see if they have received it. Just remember to take some form of photo ID, driving licence or passport.