topic Re: I dont want a digital assistant , can i talk to a person please in EE Community info & News

I dont want a digital assistant , can i talk to a person please

Bulldogs13 — Wed, 16 Sep 2026 09:55:20 GMT

Re: I dont want a digital assistant , can i talk to a person please

Bulldogs13 — Wed, 16 Sep 2026 10:16:54 GMT

My contract ended a year ago and being charged £25 month , ive ended my contract with EE ,but still being charged .

And I would like my money back please

Re: I dont want a digital assistant , can i talk to a person please

Bulldogs13 — Wed, 16 Sep 2026 10:18:58 GMT

We did give notice and asked for the pac code which you gave us , but are still charging us £25 month

Re: I dont want a digital assistant , can i talk to a person please

garybs29 — Wed, 16 Sep 2026 10:19:49 GMT

Did you use the pac code to change supplier?

Re: I dont want a digital assistant , can i talk to a person please

ee_user14 — Wed, 16 Sep 2026 10:33:05 GMT

@Bulldogs13 wrote:
My contract ended a year ago and being charged £25 month , ive ended my contract with EE ,but still being charged .

Has your phone been working in the meantime?

How exactly did you end your contract?

wrote:
We did give notice and asked for the pac code which you gave us , but are still charging us £25 month

Requesting a PAC does not serve as giving notice. Using it, does.

Re: I dont want a digital assistant , can i talk to a person please

Bulldogs13 — Wed, 16 Sep 2026 10:34:12 GMT

So how do I get a refund of the money we've paid when I haven't been using EE ,but you've still taken money out of our account

Re: I dont want a digital assistant , can i talk to a person please

ee_user14 — Wed, 16 Sep 2026 10:36:10 GMT

@Bulldogs13 wrote:
So how do I get a refund of the money we've paid when I haven't been using EE ,but you've still taken money out of our account

What makes you think you're entitled to a refund? If EE are providing service, then whether you use it or not is entirely your issue.

Re: I dont want a digital assistant , can i talk to a person please

garybs29 — Wed, 16 Sep 2026 10:36:27 GMT

@Bulldogs13 wrote:
So how do I get a refund of the money we've paid when I haven't been using EE ,but you've still taken money out of our account

Can you answer what has been asked first please. Instead of demanding a refund can you clarify if you gave a different provider your pac code or not please

Re: I dont want a digital assistant , can i talk to a person please

Ali_A — Thu, 17 Sep 2026 14:54:27 GMT

Hi @Bulldogs13

As @ee_user14 has asked, did you use your PAC by giving it to your new provider?
If you don't give the PAC to your new provider, the line will remain active and charged, as explained at the time of requesting your PAC. You'll either have to request a new PAC to use, or give a standard disconnection request.

If you have used your PAC and the number is now with a different network yet you are still being billed, it means you had another line on your account. I'd recommend checking your bill online to see details about it.
You can visit our helpful View your monthly EE Mobile or EE Broadband bill page for the steps.

To give a standard disconnection request visit Cancelling your EE Mobile contract.

Ali