https://community.ee.co.uk/t5/EE-Community-info-News/Feedback-for-Tilly/m-p/1631270#M15020 <P>&nbsp;</P> <DIV>I spoke with Tilly today regarding my situation, and I honestly cannot thank her enough for the kindness, patience, and understanding she showed me. I explained that I have a disabled child, and she listened carefully with genuine compassion. She did not make me feel like just another customer — she took the time to understand my circumstances and went above and beyond to help me.</DIV> <DIV>&nbsp;</DIV> <DIV>Tilly was extremely polite, caring, and professional throughout the conversation. She showed a level of empathy that really means a lot, especially when dealing with personal and sometimes stressful situations. Her support made a difficult matter feel much easier, and I truly appreciated the way she handled everything with such respect and warmth.</DIV> <DIV>&nbsp;</DIV> <DIV>It is rare to come across someone who combines excellent customer service with such a human touch. Tilly’s patience, helpful attitude, and willingness to go the extra mile made a real difference to me and my family. She is a credit to EE, and I hope her hard work and dedication are recognised.</DIV> <DIV>&nbsp;</DIV> <DIV>Please pass on my sincere thanks and appreciation to Tilly. Employees like her are the reason customers feel valued and supported. She deserves to know that her kindness had a positive impact and that her efforts did not go unnoticed.</DIV> <DIV>&nbsp;</DIV> <DIV>Thank you, Tilly, for being so understanding, compassionate, and helpful. I wish you all the best, and I hope EE recognises what a wonderful member of their team you are.I hope this helps Tilly receive the recognition she deserves.&nbsp;</DIV> <DIV>&nbsp;</DIV> <DIV>[mod edit: employee details removed from the community]&nbsp;</DIV> Tue, 28 Jul 2026 07:02:17 GMT Mohammed7867867 2026-07-28T07:02:17Z https://community.ee.co.uk/t5/EE-Community-info-News/Feedback-for-Tilly/m-p/1631270#M15020 <P>&nbsp;</P> <DIV>I spoke with Tilly today regarding my situation, and I honestly cannot thank her enough for the kindness, patience, and understanding she showed me. I explained that I have a disabled child, and she listened carefully with genuine compassion. She did not make me feel like just another customer — she took the time to understand my circumstances and went above and beyond to help me.</DIV> <DIV>&nbsp;</DIV> <DIV>Tilly was extremely polite, caring, and professional throughout the conversation. She showed a level of empathy that really means a lot, especially when dealing with personal and sometimes stressful situations. Her support made a difficult matter feel much easier, and I truly appreciated the way she handled everything with such respect and warmth.</DIV> <DIV>&nbsp;</DIV> <DIV>It is rare to come across someone who combines excellent customer service with such a human touch. Tilly’s patience, helpful attitude, and willingness to go the extra mile made a real difference to me and my family. She is a credit to EE, and I hope her hard work and dedication are recognised.</DIV> <DIV>&nbsp;</DIV> <DIV>Please pass on my sincere thanks and appreciation to Tilly. Employees like her are the reason customers feel valued and supported. She deserves to know that her kindness had a positive impact and that her efforts did not go unnoticed.</DIV> <DIV>&nbsp;</DIV> <DIV>Thank you, Tilly, for being so understanding, compassionate, and helpful. I wish you all the best, and I hope EE recognises what a wonderful member of their team you are.I hope this helps Tilly receive the recognition she deserves.&nbsp;</DIV> <DIV>&nbsp;</DIV> <DIV>[mod edit: employee details removed from the community]&nbsp;</DIV> Tue, 28 Jul 2026 07:02:17 GMT https://community.ee.co.uk/t5/EE-Community-info-News/Feedback-for-Tilly/m-p/1631270#M15020 Mohammed7867867 2026-07-28T07:02:17Z https://community.ee.co.uk/t5/EE-Community-info-News/Feedback-for-Tilly/m-p/1631305#M15022 <P>Morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5030041">@Mohammed7867867</a></SPAN>&nbsp;</P> <P>Thank you for taking the time to share this feedback.</P> <P>I'm delighted you've had such a positive experience with Tilly. Her kindness, empathy and professionalism clearly made a real difference, and we're pleased she was able to support you during such a difficult time.</P> <P>I will make sure this feedback reaches Tilly and she knows how she has made you feel after the call, this will absolutely make her day!</P> <P>Thank you again for your kind words and for sharing this incredible feedback for Tilly</P> <P>Take care <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Leanne.</P> Tue, 28 Jul 2026 07:06:28 GMT https://community.ee.co.uk/t5/EE-Community-info-News/Feedback-for-Tilly/m-p/1631305#M15022 Leanne_T 2026-07-28T07:06:28Z