topic Now on hold for the 4th time in EE Community info & News

Now on hold for the 4th time

lesleyfb — Wed, 22 Jul 2026 15:34:05 GMT

First time on hold 37 mins. Redialled another number - got through to someone and were cut off while talking. I waited for them to call me back. They didn't.

Rang yet another number, gave up after 10 mins.

Now on the 4th call. 15 mins in. Nothing.

Is anybody there?

Re: Now on hold for the 4th time

Ali_A — Wed, 22 Jul 2026 17:53:49 GMT

Hi @lesleyfb

Sorry to hear you've had difficulty getting through to our customer service team.
They are currently available. You can check opening times at Contact Us | Help EE.

Is your query something the Community Forum members can help with?

Ali