topic Re: I cannot believe how useless this chat bot is in EE Community info & News

I cannot believe how useless this chat bot is

Profile closed — Sat, 04 Jul 2026 23:43:55 GMT

I am trying to lockdown a phone as its been stolen, and all i can do is deal with this waffle of a chatbot, absolutely ridiculous, ee has failed massively here

Re: I cannot believe how useless this chat bot is

Chris_S — Sun, 05 Jul 2026 07:17:30 GMT

Hi @Profile closed

Welcome to the EE Community.

I'm sorry to hear that your phone has been stolen; it's a horrible situation to be dealing with.

We have a few other ways that you can report your phone as stolen.

An easy way to get in touch is to give us a call, then a guide can block your phone for you.

If you have an iPhone, you can lock your iPhone remotely.

If you have an Android phone, you can also lock your Android device remotely.

Chris S

Re: I cannot believe how useless this chat bot is

Northerner — Sun, 05 Jul 2026 08:49:46 GMT

Hi @Profile closed

You can also lock your account down via your iCloud, Samsung,Google accounts.

You'll need to speak to EE CS if you want to lock your phone down.

Thanks

Re: I cannot believe how useless this chat bot is

Chris_B — Sun, 05 Jul 2026 08:55:38 GMT

@Profile closed Why select option 1 when you call listen to all the options (try option 2 )