topic Re: Broadband in EE Community info & News

Broadband

Garnelpatricia — Sat, 20 Jun 2026 20:54:19 GMT

Last Wednesday the 17th of June I called EE to cancel my broadband. My contract had ended ages ago. Apparently there was a problem with the “system” and the cancellation couldn’t be done. When I access my account on the app it shows no info about my broadband, ever since the contract begun but, the bills are paid on time every month. If bills are paid it’s logical that I have an account. I told the gentleman to whom I spoke with that I did not want to pay any more bills other than the one I’m paying beginning of next month. He said he was going to forward the problem and that the contract would be terminated and someone would come back to me. Nobody called. I also asked to have in writing that I requested cancellation so that later on I won’t be charged with another bill. He said an email would be sent to me. It wasn’t. All I want is to cancel my contract. Is that too much to ask? I’m passing a fortune a month and it don’t want EE anymore. For personal reasons. Can someone please help me? It seems this channel is the best way to get things done which is a little irritating. All I wanted, regardless of system failure was proof that I requested cancellation on the 17th. I’m tired of EE

Re: Broadband

Chris_B — Sun, 21 Jun 2026 06:49:15 GMT

@Garnelpatricia This is a public forum and there is no account access from here. Nothing can be done via this platform. You need to call customer support and make sure your request is /has been carried out. Make a note of the customer support agent name and the time you called. The agent should also say where they are if not you ask. You get all the information you can to prove you called on this date. You request a confirmation of cancellation while you’re on the phone to customer support, you keep that text/email.

Re: Broadband

Garnelpatricia — Mon, 22 Jun 2026 16:27:06 GMT

Easier said than done. I have no message as per my request.

Re: Broadband

Leanne_T — Tue, 23 Jun 2026 07:15:30 GMT

Hi there @Garnelpatricia

Thanks for coming back to us. I'm sorry we have no account access on the community to check the cancellation request, If you get back in touch with our broadband guides, they can get this looked into and check the account to make sure this has been processed for you on the 17th. For ways to get in touch, please see our Contact us page.

Thanks.

Leanne.