Broadband

Garnelpatricia — Sat, 20 Jun 2026 20:54:19 GMT

Last Wednesday the 17th of June I called EE to cancel my broadband. My contract had ended ages ago. Apparently there was a problem with the “system” and the cancellation couldn’t be done. When I access my account on the app it shows no info about my broadband, ever since the contract begun but, the bills are paid on time every month. If bills are paid it’s logical that I have an account. I told the gentleman to whom I spoke with that I did not want to pay any more bills other than the one I’m paying beginning of next month. He said he was going to forward the problem and that the contract would be terminated and someone would come back to me. Nobody called. I also asked to have in writing that I requested cancellation so that later on I won’t be charged with another bill. He said an email would be sent to me. It wasn’t. All I want is to cancel my contract. Is that too much to ask? I’m passing a fortune a month and it don’t want EE anymore. For personal reasons. Can someone please help me? It seems this channel is the best way to get things done which is a little irritating. All I wanted, regardless of system failure was proof that I requested cancellation on the 17th. I’m tired of EE

topic Broadband in EE Community info & News

Broadband