https://community.ee.co.uk/t5/EE-Community-info-News/I-have-never-been-so-frustrated-at-trying-to-get-to-speak-to-a/m-p/1624171#M14896 <P>I really would like to say how bad the pathway to getting to speak to a person is. &nbsp;Step up ee. You charge high rates for very poor customer service.</P><P>Please add option on the phone for person to person.&nbsp;</P> Thu, 18 Jun 2026 08:21:17 GMT LizT4 2026-06-18T08:21:17Z https://community.ee.co.uk/t5/EE-Community-info-News/I-have-never-been-so-frustrated-at-trying-to-get-to-speak-to-a/m-p/1624171#M14896 <P>I really would like to say how bad the pathway to getting to speak to a person is. &nbsp;Step up ee. You charge high rates for very poor customer service.</P><P>Please add option on the phone for person to person.&nbsp;</P> Thu, 18 Jun 2026 08:21:17 GMT https://community.ee.co.uk/t5/EE-Community-info-News/I-have-never-been-so-frustrated-at-trying-to-get-to-speak-to-a/m-p/1624171#M14896 LizT4 2026-06-18T08:21:17Z https://community.ee.co.uk/t5/EE-Community-info-News/I-have-never-been-so-frustrated-at-trying-to-get-to-speak-to-a/m-p/1624214#M14897 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5009034">@LizT4</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm sorry to hear about the trouble you've had speaking with our team. If you call us and choose option 2 you should be able to get straight through to the team, or choose option 1 to use our text service to get connected.</P> <P>Rach</P> Thu, 18 Jun 2026 11:15:05 GMT https://community.ee.co.uk/t5/EE-Community-info-News/I-have-never-been-so-frustrated-at-trying-to-get-to-speak-to-a/m-p/1624214#M14897 Rach_H 2026-06-18T11:15:05Z