topic Customer Service is a joke in EE Community info & News

Customer Service is a joke

Kaifer — Sat, 06 Jun 2026 20:24:49 GMT

After visiting my local EE store to try an resolve my issue, I was told it could only be dealt with by calling EE Customer services or using the webchat service.

I have rung customer services 3 times today, each time after being on hold for over an hour I got through to someone explained my issue, was told I was being put on hold whilst the issue was looked into and then the call was cut off.

After giving up on the phone I decided to use the webchat service and have now been sat in a queue waiting for a response for over 5 hours despite being told the wait was only an hour!!!!

EE THIS IS NOT GOOD ENOUGH - I WILL BE LODGING A COMPLAINT AND LOOKING TO MOVE PROVIDERS

Re: Customer Service is a joke

Chris_B — Sun, 07 Jun 2026 08:33:22 GMT

@Kaifer What is the issue you don’t say ? Perhaps someone here can help with this issue. Just coming here for a rant doesn’t help anyone.

Re: Customer Service is a joke

Kaifer — Sun, 07 Jun 2026 08:51:15 GMT

I can't link my broadband and mobile accounts in the EE App (broadband account showing mobile account not showing). I know that this is due to the way one of the accounts has been setup by EE due the error i get when trying to link them on the app. I know that the only way to get the issue sorted is to speak to customer services as the staff in the shops don't have sufficient systems permissions to make the required changes.

I have also been told by the store and on a previous call to customer services that I need to use the app to activate my call roaming service for when I got abroad next week.