https://community.ee.co.uk/t5/EE-Community-info-News/Staffing-and-communication/m-p/1622229#M14829 <P>I appreciate delays can happen, but to waiting over an hour, people cannot be expected to live their lives on hold</P> Sat, 06 Jun 2026 19:53:22 GMT 71MC71 2026-06-06T19:53:22Z https://community.ee.co.uk/t5/EE-Community-info-News/Staffing-and-communication/m-p/1622214#M14826 <P>Very tired of waiting after waiting on hold by phone or webchat, getting no answer from staff.</P><P>Will be switching all my 3 numbers to an alternative.&nbsp;</P><P>This could have been avoided, but unless the service improves, more will not be staying&nbsp;</P> Sat, 06 Jun 2026 18:57:53 GMT https://community.ee.co.uk/t5/EE-Community-info-News/Staffing-and-communication/m-p/1622214#M14826 71MC71 2026-06-06T18:57:53Z https://community.ee.co.uk/t5/EE-Community-info-News/Staffing-and-communication/m-p/1622227#M14828 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4413851">@71MC71</a>&nbsp; Unfortunately EE doesn’t control the amount of customers calling them at any one time. &nbsp;If there are others in front of you you have to wait till your call can be dealt with.&nbsp;</P> Sat, 06 Jun 2026 19:44:54 GMT https://community.ee.co.uk/t5/EE-Community-info-News/Staffing-and-communication/m-p/1622227#M14828 Chris_B 2026-06-06T19:44:54Z https://community.ee.co.uk/t5/EE-Community-info-News/Staffing-and-communication/m-p/1622229#M14829 <P>I appreciate delays can happen, but to waiting over an hour, people cannot be expected to live their lives on hold</P> Sat, 06 Jun 2026 19:53:22 GMT https://community.ee.co.uk/t5/EE-Community-info-News/Staffing-and-communication/m-p/1622229#M14829 71MC71 2026-06-06T19:53:22Z