topic Re: I’ve got an unwanted badge 🤨 in EE Community info & News

I’ve got an unwanted badge 🤨

Tuss — Tue, 14 Apr 2026 21:58:39 GMT

So I complain about the app and I get a badge for being helpful instead of a response from EE the app needs to be completely remodelled… it seems it’s main use is advertising anyway..perhaps this could be done in the small hours of the night instead of the evening when far more people are likely to be using it… chuck steak!

Re: I’ve got an unwanted badge 🤨

Rach_H — Thu, 16 Apr 2026 09:58:48 GMT

Hi @Tuss,

Welcome to the Community!

It looks like the badges you've earned were from other users marking your posts as helpful. I appreciate that this may not be why you've come to the forum, but the badges are automated in the background and you may earn more as time goes by.

Rach

Re: I’ve got an unwanted badge 🤨

Chris_B — Thu, 16 Apr 2026 12:31:17 GMT

@Tuss Account maintenance is done when there will be less demand for account access. The app is a portal to your account so if account are offline so is the app. Account maintenance happens roughly 10pm to 6am