topic Re: had to create a new account community forum account in EE Community info & News

had to create a new account community forum account

Chris1628ee — Fri, 06 Mar 2026 21:46:51 GMT

was only logged in yesterday, but now can not login enter username and password, sends a code, enter code, page refreshes, goes to auth.ee.co.uk, refreshes, not logged in

login/register link no longer works have tried various browsers on iPhone, iPad and MacBook, after it fails, I need to delete the saved login details before I can try to login again

ended up creating a new gmail account using my mum's mobile number as it says my mobile number has been used too many times did not use the qr code option and if I could, I would disable the sms verification

Re: had to create a new account community forum account

Rach_H — Sat, 07 Mar 2026 10:01:48 GMT

Hi @Chris1628ee,

Welcome back to the Community!

I'm sorry to hear about the trouble you've had getting logged in from your other account. Do you still have the same trouble when you clear your cookies and cache, and when you log in from another browser?

Rach

Re: had to create a new account community forum account

Chris1628ee — Sat, 07 Mar 2026 23:54:23 GMT

I can log into the community on the app on the iphone and firefox on the latop, but not the app on the ipad and safari on the laptop/ipad, firefox on the ipad

got an email from google re the new gmail account I created to log into the community, apparently I am breaking their T&C and have disabled it and unless I can give them a good reason, they will be deleting it...

luckily I have an icoud email and have changed it to that for now

I suspect the passkey has something to do with it

Re: had to create a new account community forum account

Rach_H — Sun, 08 Mar 2026 10:14:58 GMT

Can I just confirm that you have cleared the cookies and cache on safari for both the iPad and laptop @Chris1628ee, so we can be sure this isn't causing the issue?

Rach