https://community.ee.co.uk/t5/EE-Community-info-News/Customer-service-non-existant/m-p/1596476#M14208 <LI-SPOILER>Have been told that they would look for any problems remotely and tech would text me results....... nothing !!!&nbsp; Tried to contact again 4 hours later, again went round in circles until finally told again they were exceptionally busy and could either hold or get call back by engineer within 15 minutes.&nbsp; &nbsp;2 hours passed and nothing.&nbsp; Will now look at when my contract ends and transfer to another provider or before if possible as they don't appear to be upholding their contract.</LI-SPOILER> Mon, 19 Jan 2026 16:57:35 GMT Dorcyp 2026-01-19T16:57:35Z https://community.ee.co.uk/t5/EE-Community-info-News/Customer-service-non-existant/m-p/1596476#M14208 <LI-SPOILER>Have been told that they would look for any problems remotely and tech would text me results....... nothing !!!&nbsp; Tried to contact again 4 hours later, again went round in circles until finally told again they were exceptionally busy and could either hold or get call back by engineer within 15 minutes.&nbsp; &nbsp;2 hours passed and nothing.&nbsp; Will now look at when my contract ends and transfer to another provider or before if possible as they don't appear to be upholding their contract.</LI-SPOILER> Mon, 19 Jan 2026 16:57:35 GMT https://community.ee.co.uk/t5/EE-Community-info-News/Customer-service-non-existant/m-p/1596476#M14208 Dorcyp 2026-01-19T16:57:35Z https://community.ee.co.uk/t5/EE-Community-info-News/Customer-service-non-existant/m-p/1596478#M14209 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4932898">@Dorcyp</a>&nbsp;: But what exactly is the problem you are trying to report?&nbsp;Please clearly explain your issue &amp; circumstances in greater detail &amp; we'll do our best to help you with it.</P> Mon, 19 Jan 2026 17:01:21 GMT https://community.ee.co.uk/t5/EE-Community-info-News/Customer-service-non-existant/m-p/1596478#M14209 XRaySpeX 2026-01-19T17:01:21Z