Bullied and mistreated at York store

Brokat — Sat, 17 Jan 2026 12:10:13 GMT

I visited the EE store in York city centre this morning to enquire about broadband and mobile phone options. Unfortunately, I left feeling upset and disappointed by the service I received from a member of staff.

While asking questions about an unlimited mobile package, my questions were repeatedly dismissed. I was eventually told that the advisor did not know the answer and that, if it were him, he would not be asking those questions at all. When I explained that people have different needs and ways of processing information, I was not given the opportunity to continue the conversation. I was also refused the chance to speak to the store manager.

I would like to share that I am neurodivergent, and this significantly affects how I communicate, process information, and ask questions. Being listened to and given space to understand options clearly is not a preference for me—it is essential. The interaction left me feeling unheard and, frankly, bullied, which is particularly difficult in a customer-facing environment where inclusivity and patience should be a given.

I have been a loyal EE customer for many years, but experiences like this raise serious concerns about how customers are treated in-store. I believe it is reasonable to expect respectful, considerate service, regardless of how a customer communicates or what questions they ask.

I am sharing this in the hope that it encourages greater awareness, inclusivity, and training around neurodiversity, so that all customers feel welcome, respected, and supported.

Re: Bullied and mistreated at York store

Michael_D — Sat, 17 Jan 2026 14:41:26 GMT

Hi @Brokat

Welcome to the community.

I'm really sorry to hear of your experience in the York store.

I've sent you a private message to take some details to get this raised. Could you take a look at your community inbox and get back to me please?

Michael

topic Bullied and mistreated at York store in EE Community info & News

Bullied and mistreated at York store

Re: Bullied and mistreated at York store