https://community.ee.co.uk/t5/EE-Community-info-News/EE-insurance/m-p/1580976#M13910 <P>@eeinsurance team,</P><P>i lost my phone on 25th october and already made a claim on 28th via call and submitted all document which they asked for claim. its almost passed 2 weeks but i have not received any update from insurance team. without phone being frustrated.</P><P>&nbsp;</P> Sat, 08 Nov 2025 07:54:31 GMT Viren28 2025-11-08T07:54:31Z https://community.ee.co.uk/t5/EE-Community-info-News/EE-insurance/m-p/1580976#M13910 <P>@eeinsurance team,</P><P>i lost my phone on 25th october and already made a claim on 28th via call and submitted all document which they asked for claim. its almost passed 2 weeks but i have not received any update from insurance team. without phone being frustrated.</P><P>&nbsp;</P> Sat, 08 Nov 2025 07:54:31 GMT https://community.ee.co.uk/t5/EE-Community-info-News/EE-insurance/m-p/1580976#M13910 Viren28 2025-11-08T07:54:31Z https://community.ee.co.uk/t5/EE-Community-info-News/EE-insurance/m-p/1580994#M13911 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4883346">@Viren28</a>&nbsp;</P><P>You'll need to speak to EE insurance as per your policy, there is no account access on these forums:</P><P><A href="https://ee.co.uk/help/terms-and-conditions/insurance-warranty/full-cover-and-damage-cover" target="_blank">https://ee.co.uk/help/terms-and-conditions/insurance-warranty/full-cover-and-damage-cover</A></P><P>Thanks&nbsp;</P> Sat, 08 Nov 2025 09:01:35 GMT https://community.ee.co.uk/t5/EE-Community-info-News/EE-insurance/m-p/1580994#M13911 Northerner 2025-11-08T09:01:35Z