topic Re: Loyalty in EE Community info & News

Loyalty

Bren_ski — Mon, 25 Aug 2025 17:26:19 GMT

I could be wrong but I think I’ve been a customer for over 30 years. Phone and I.T savvy as I run an IT team on a nuclear site. Today was my first bad experience with EE, super frustrating and nothing like I have experienced before. Copied this text, time stamped it so I can refer back to it if it happens again. Just disappointed. People lose phones, it happens, have some empathy

Re: Loyalty

Northerner — Mon, 25 Aug 2025 17:28:54 GMT

Hi @Bren_ski

You haven't provided any context other than you lost your phone. Do you have insurance.

You can complain here: https://ee.co.uk/help/contact-ee/complaint

Thanks

Re: Loyalty

XRaySpeX — Mon, 25 Aug 2025 17:29:43 GMT

@Bren_ski : You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no. to your UK addy.