topic trouble getting through to an advisor/guide? in EE Community info & News

trouble getting through to an advisor/guide?

Blades1234 — Wed, 06 Aug 2025 15:55:46 GMT

Hi, I've been with Orange/EE since 1999 (I'm that old) and this is the first time I've ever really had issues with getting hold of anyone when calling 150, is it like this all the time now? the main reason I've stayed loyal over the years is because its been easy to get to speak to someone previously..... I'm endlessly on hold and feeling frustrated!.... wondered if it was just me

Re: trouble getting through to an advisor/guide?

Northerner — Wed, 06 Aug 2025 16:52:17 GMT

Hi @Blades1234

The call is free on pay monthly contracts. Not much that can be done if EE staff are managing other customers, just have to wait your turn.

Alternatively go into an EE store.

Thanks

Re: trouble getting through to an advisor/guide?

bristolian — Wed, 06 Aug 2025 17:02:40 GMT

General queries can be posted onto this forum, there's just no account access here.

EE have, for many years, made it a priority to retain UK-based CS. I dare say that has some impact.