topic Re: Staff in EE Community info & News

Staff

Bill711 — Tue, 29 Jul 2025 14:54:40 GMT

I would like to praise Jack at your Plymouth centre. I was having trouble with a DPD delivery containing a new phone. I had no PIN number so they would not hand it to me. The original phone was lost but they sent the pin to that phone ! Never try to contact DPD if you prefer to stay calm……you can’t. In desperation I contacted EE with the order number he was able to sort it out, reschedule and get a PIN number . I was amazed following my experience with DPD as they should have sorted it….but you can’t speak to them !

if there is any staff rewards system the Jack would be my first choice.

Re: Staff

Bill711 — Tue, 29 Jul 2025 14:41:02 GMT

Re: Staff

Leanne_T — Tue, 29 Jul 2025 15:43:03 GMT

Hi there @Bill711

Thanks so much for coming to the community and letting us know how helpful Jack was when you called.

I would love to make sure this feedback gets to Jack. To do this I have dropped you a private message to get some details.

Speak to you soon.

Leanne.