topic Re: DSAR Request in EE Community info & News

DSAR Request

Wilkslee — Fri, 04 Apr 2025 17:12:33 GMT

EE have now failed twice to fulfill a DSAR request. Once they provided half the information and as a result said they would submit a new request and send all the information.
They are now saying this wasn’t actioned, despite me have a privacy request ID, and that no request is outstanding.
What are they hiding and what is my recourse. How can they deny a request exists when they have send me an ID for it. They say it doesn’t exist and haven’t even offered to set up another request to send me the information

All seems a little dodgy to me

Thoughts?

Thanks

Lee

Re: DSAR Request

XRaySpeX — Fri, 04 Apr 2025 17:47:18 GMT

What half info didn't they supply?

Re: DSAR Request

Wilkslee — Fri, 04 Apr 2025 17:55:46 GMT

Sent calls but not webchat messages. Now refusing to acknowledge a further request exists despite me having a reference for it

Re: DSAR Request

Northerner — Fri, 04 Apr 2025 19:33:54 GMT

Hi @Wilkslee

You'll need to complain to the ICO.

Thanks

Re: DSAR Request

XRaySpeX — Fri, 04 Apr 2025 19:58:45 GMT

EE have no record of incoming msgs. Do you mean webchat with EE or elsewhere?

Re: DSAR Request

Wilkslee — Fri, 04 Apr 2025 20:13:31 GMT

I said webchat in message