topic Re: Customer Service in EE Community info & News

Customer Service

Gary1236 — Wed, 26 Feb 2025 10:29:38 GMT

Why cant I get to speak with anyone I call 150 and they we have sent you a text no Text arrives and repeat GRRRRRRRR

Re: Customer Service

Rach_H — Wed, 26 Feb 2025 12:33:05 GMT

Welcome to the Community!

I'm sorry to hear you're having trouble using our digital call service. If you give us another call, and select option 2, you should get straight through to the team.

Rach

Re: Customer Service

Stokeystu — Thu, 03 Apr 2025 14:36:05 GMT

When we first joined we paid £20 and was told that that amount would be knocked of my first bill ..... It wasn't I still paid the £29.99 .my bill has come through again and it's still £ 29.99 .I had tried to call but get auto bot the broadband is useless can't even get anything in the garden . If this carries on I'm going back to talk talk . This is a useless customer service.

Re: Customer Service

Leanne_T — Thu, 03 Apr 2025 17:01:38 GMT

Hi there @Stokeystu

Thanks for coming to the community.

If you could try calling us again, the team will get the account and payments looked into for you to help get this sorted 🙂

You can call 0800 956 6000 from any phone.

Leanne.