topic How do I talk to someone?! in EE Community info & News

How do I talk to someone?!

CaraSam — Thu, 20 Mar 2025 15:54:01 GMT

Oh my goodness, I am sick of trying to find a way to actually speak to someone in EE - I don't live near a store so I need a call. I have gone through the 150 call, through a variety of options, eventually got to the option of getting someone to phone me back and no-one has. Not sure what else to do?

Re: How do I talk to someone?!

peoplegetreal — Thu, 20 Mar 2025 16:24:11 GMT

Hello, there.

Call EE Customer Services on 0800 079 8586 and listen to the recorded messages,
or dial 150 from your mobile.

First message...
on your keypad, select 1 for HOME
or 2 for MOBILE

Second message...
now select 1 for MONTHLY
or 2 for PAYG (pay as you go)

Third message...
now select 3 for TECHNICAL SUPPORT

Fourth message...
and lastly, now select 4 to speak with an advisor.

Re: How do I talk to someone?!

Linzi_H — Thu, 20 Mar 2025 18:03:57 GMT

Hi @CaraSam

Welcome to the Community.

I'm sorry to hear you're struggling to get in touch with our team.
If you're calling from an EE mobile device, have selected option 1 for a callback and this hasn't worked, please select option 2 and listen to the options available.

See our Contact Us page for all the details if you're calling from another line.

Let us know how you get on,
Linzi

Re: How do I talk to someone?!

CaraSam — Fri, 21 Mar 2025 10:03:27 GMT

Thanks for your response, but I wish it was as easy as that - I spent hours trying to get help from the Contact Us page, as you'd expect to do. It turns out the issue was actually with my account and was causing a variety of pages that should connect me to someone (particularly the request to call me back) weren't working.

I did finally get there there - the first person I spoke to told me I had to send in my ID via post, which turns out not to be the case and the second person I spoke to resolved my ID issue immediately. So, I have some resolution now thank you, but please be assured, I did try the Contact Us page, and every other page on the website and none of them worked 😂

Re: How do I talk to someone?!

Linzi_H — Fri, 21 Mar 2025 10:14:51 GMT

Thanks for the update @CaraSam
I'm so pleased you got there in the end and have managed to get everything sorted.

Have a lovely weekend,
Linzi 😊