topic Re: Just a little thank you! in EE Community info & News

Just a little thank you!

LeaPea07 — Fri, 11 Oct 2024 17:46:31 GMT

I don’t know if this is the right place to post this and that this finds the right people because I didn’t get to reply to the message before the conversation was closed on EE messaging chat! I just wanted to say thank you so much to Sushant and Mohit who helped me today, they truly were amazing! The help, patience, kindness and quick service even though today was busy for them was just great! The customer service I had from them both were top tier and I couldn’t have asked for better people to have helped me today! It’s refreshing to have this kind of customer service! So thank you again to them both, EE should be proud to have employees like those two!

Re: Just a little thank you!

Chris_S — Sat, 12 Oct 2024 07:04:42 GMT

Hi @LeaPea07 Thanks so much for taking the time to let us know about your experience, I really appreciate it.

Did you get a text survey after you finished your conversation with Sushant and Mohit? The text will give you an opportunity to rate your experience and leave feedback.

Chris S

Re: Just a little thank you!

LeaPea07 — Sat, 12 Oct 2024 15:57:02 GMT

Hi Chris_S, thank you for replying! Of course you’re welcome… I’ve never used the community page before but I just had to post after the service I had! I didn’t have a text about a survey to give feedback… but I did have a feedback survey after the live chat had ended which I rated and left feedback on! But if I do have a text come through about feedback I will happily do that too!

Re: Just a little thank you!

Peter_W — Sun, 13 Oct 2024 07:50:03 GMT

Thanks @LeaPea07, if you filled out the survey at the end of the messaging interaction, then these scores along with any comments will go direct to their team leaders.

Once again, massive thanks for taking the time to stop by the Community and share this too!

Peter

Re: Just a little thank you!

Ayarrazay7 — Sun, 24 Nov 2024 23:34:13 GMT

No worries