topic Re: Staff Feedback in EE Community info & News

Staff Feedback

Saints1884 — Fri, 08 Nov 2024 14:24:07 GMT

Good afternoon,

Having seen some similar posts, I wonder if someone could help me with how to compliment a member of staff. I called customer services today with the intention of ending my contract(s) with EE but after speaking to Amanda I am now awaiting delivery of new devices. Firstly I want to say that Amanda applied to no pressure and was willing to cancel if that’s what I wanted. She then supplied my options in a very friendly and efficient way. I would like Amanda’s line manager to know that she, alone, has kept me as an EE customer.

John

Re: Staff Feedback

Saints1884 — Fri, 08 Nov 2024 14:25:53 GMT

Good afternoon,

i did post this elsewhere but here may be more appropriate. Having seen some similar posts, I wonder if someone could help me with how to compliment a member of staff. I called customer services today with the intention of ending my contract(s) with EE but after speaking to Amanda I am now awaiting delivery of new devices. Firstly I want to say that Amanda applied to no pressure and was willing to cancel if that’s what I wanted. She then supplied my options in a very friendly and efficient way. I would like Amanda’s line manager to know that she, alone, has kept me as an EE customer.

John

Re: Staff Feedback

Ali_A — Fri, 08 Nov 2024 17:13:50 GMT

Hi @Saints1884

Welcome to the EE Community.

Thank you for sharing your experience, and taking your time to give feedback.

Usually you will receive a survey shortly after the conversation which you can fill out directly related to Amanda.

If you didn't receive a survey invite you can also leave a review on our Trustpilot page, which will be passed back to Amanda and her managers.

It's great to hear she left you with a positive impression. She'll be really happy to hear that you were pleased with the conversation.

Thanks

Ali