topic Excellent Customer Servive in EE Community info & News

Excellent Customer Servive

reecebrotherton — Sat, 12 Oct 2024 17:24:16 GMT

i'm just writing this to say that I've upgraded two of my phone lines through EE this month, everyone who I've spoken to has been amazing but particularly Maddi, who was extremely helpful with all of my queries and passed me onto the guys that could help me with the rest. Maddi was extremely kind and was able to have a laugh too. It was very refreshing to be able to call a company about a technical issue and be treated with such kindness. If this message could get to Maddi that would be greatly appreciated and once again thank you EE for your excellent customer service.

Kind regards,

Reece Brotherton

Re: Excellent Customer Servive

Peter_W — Sun, 13 Oct 2024 08:21:49 GMT

Good morning @reecebrotherton!

Welcome to the Community, and thanks so much for taking the time to stop by and let us know about the experience you had speaking with Maddi recently!

When you finished your conversation with her, did you receive a text with a feedback survey?
Peter

Re: Excellent Customer Servive

reecebrotherton — Sun, 13 Oct 2024 16:43:02 GMT

Hi Peter,

I did not get a survey after the phone call was terminated. This is why I left the review on the website but I would be more than happy to fill one out if it was possible to send me one?

Kind regards,

Reece Brotherton

Re: Excellent Customer Servive

Christopher_G — Mon, 14 Oct 2024 08:59:06 GMT

We can't send you a survey, @reecebrotherton, but I've sent you a private message to get some information from you so that we can pass your comments on.

Chris