topic For BB Help text your landline no. to EE, but what if you don't have one? in EE Community info & News

For BB Help text your landline no. to EE, but what if you don't have one?

XRaySpeX — Sun, 24 Apr 2022 17:29:57 GMT

If you want help on your BB problems, How can I fix my home broadband connection? tells you to text your landline no. to 60071 for it to be tested & maybe an eng. to be sent out. However users with EE's 'Fibre Broadband without landline (sic)' won't have a landline no. So this means of text HELP is of no use to them.

More & more users are now taking up 'Fibre Broadband without landline (sic)', yet are deprived of this means of help. This method of text help needs updating urgently to cater for those users. Perhaps all users should now be given their ALID or BBEU automatically in their Welcome emails & those allowed in this HELP text msg.

Re: For BB Help text your landline no. to EE, but what if you don't have one?

Chris_B — Sun, 24 Apr 2022 20:11:44 GMT

@XRaySpeX Very good point I don’t have an EE landline.

Re: For BB Help text your landline no. to EE, but what if you don't have one?

Schockwave — Sun, 24 Apr 2022 21:19:49 GMT

r.ro@Chris_B @XRaySpeX , neither do I have a landline, just broadband, no need for landline in this day and age!

Re: For BB Help text your landline no. to EE, but what if you don't have one?

XRaySpeX — Sun, 24 Apr 2022 23:57:57 GMT

I have every use for 1 but just not with EE!