https://community.ee.co.uk/t5/Mobile-Data/still-can-t-access-the-app-with-my-new-e-mail/m-p/1647428#M162035 <P>I am worried because Im unable and have been for some months to access the EE app to transfer data. You can do this for your daughter on the app. I have 3 products so data on all products but my e mail address was hijacked. I have recently been in the store to change my e mail but still can't access the app with my new e mail. I have concerns regarding usage on One device as the others I've not been able to transfer the apps I use to them. The e mail problem has caused difficulties with contacts from firms and usual used apps. I wanted to start a separate conversation but the transfer of data is important and the ability to monitor usage on other devices even amongst family members and mutually beneficial. I personally cannot afford a massive bill due to circumstances I am unable to monitor this actually makes you feel helpless. Recently I had a positive experience at an EE store outside my area where they managed over an hour period to reclaim addresses and set up devices.&nbsp;</P> <P>[Mod edit: add title]</P> <P>&nbsp;</P> Wed, 21 Oct 2026 07:10:48 GMT JonathanPS1 2026-10-21T07:10:48Z https://community.ee.co.uk/t5/Mobile-Data/still-can-t-access-the-app-with-my-new-e-mail/m-p/1647428#M162035 <P>I am worried because Im unable and have been for some months to access the EE app to transfer data. You can do this for your daughter on the app. I have 3 products so data on all products but my e mail address was hijacked. I have recently been in the store to change my e mail but still can't access the app with my new e mail. I have concerns regarding usage on One device as the others I've not been able to transfer the apps I use to them. The e mail problem has caused difficulties with contacts from firms and usual used apps. I wanted to start a separate conversation but the transfer of data is important and the ability to monitor usage on other devices even amongst family members and mutually beneficial. I personally cannot afford a massive bill due to circumstances I am unable to monitor this actually makes you feel helpless. Recently I had a positive experience at an EE store outside my area where they managed over an hour period to reclaim addresses and set up devices.&nbsp;</P> <P>[Mod edit: add title]</P> <P>&nbsp;</P> Wed, 21 Oct 2026 07:10:48 GMT https://community.ee.co.uk/t5/Mobile-Data/still-can-t-access-the-app-with-my-new-e-mail/m-p/1647428#M162035 JonathanPS1 2026-10-21T07:10:48Z https://community.ee.co.uk/t5/Mobile-Data/still-can-t-access-the-app-with-my-new-e-mail/m-p/1647521#M162038 <P>Hi <A href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/5072505" target="_blank"><SPAN style="color:var(--ck-color-mention-text);">@JonathanPS1</SPAN></A>&nbsp;</P><P>Welcome to the community.</P><P>I understand your worry with this. The best advice I can give, is to speak with our <A href="https://ee.co.uk/contact-ee" target="_blank">customer support team</A>. They'll be able to look into both of those issues and help try and find a solution for you.</P><P>Please keep us updated with what happens.</P><P>Chris</P> Wed, 21 Oct 2026 07:05:43 GMT https://community.ee.co.uk/t5/Mobile-Data/still-can-t-access-the-app-with-my-new-e-mail/m-p/1647521#M162038 Christopher_G 2026-10-21T07:05:43Z