topic Re: Unable to add data in Mobile Data

Unable to add data

howard23 — Mon, 19 Oct 2026 05:20:51 GMT

Un able to add data. Add ons only list roaming packages not a data purchases.

Re: Unable to add data

XRaySpeX — Mon, 19 Oct 2026 05:23:00 GMT

Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

Re: Unable to add data

howard23 — Mon, 19 Oct 2026 06:24:36 GMT

it says i have data and does not let my buy data. So your solution does not work.

Re: Unable to add data

XRaySpeX — Mon, 19 Oct 2026 07:44:27 GMT

What happens when you tap on ''Buy data"?

Re: Unable to add data

howard23 — Mon, 19 Oct 2026 11:59:34 GMT

It only gives you the option to buy roaming packages not the ability to buy data. I have spoken to one of the EE team and they found the same issue.

Re: Unable to add data

howard23 — Wed, 21 Oct 2026 04:57:57 GMT

The app and website buy (add) data function did not work. I had to call EE and get a human to add thr data. The only service avaible was to purchase roaming packages. I suggest EE fix this problem so users can buy data as advertised.

Re: Unable to add data

howard23 — Wed, 21 Oct 2026 05:03:42 GMT

you can clearly see here, I have purchased the add on, yet it is not added to my account ?

Re: Unable to add data

Christopher_G — Thu, 22 Oct 2026 14:53:17 GMT

Hi @howard23

If you're still having this problem, I recommend speaking with our customer support team, so they can check everything from our side for you.
Let us know how you get on please.

Chris