topic Re: My lingusa.com website blockage in Mobile Data

My lingusa.com website blockage

Ogban — Wed, 19 Aug 2026 22:59:19 GMT

Hello EE Community,

EE is blocking this language-learning website, https://lingusa.com, and its subdomains are also inaccessible on the EE network but work correctly on other networks.

When visiting the website through EE, users are redirected to EE’s Content Lock page at `/bills-payments/mobile/anonymous-content-lock`, which then displays a 404 error.

The websites do not contain adult, harmful, or restricted content. Could the EE Support or Content Lock team please review the classification and remove the block on the domain and it's subdomains??

Thank you.

Re: My lingusa.com website blockage

XRaySpeX — Thu, 20 Aug 2026 00:32:54 GMT

@Ogban : This public user discussion forum has no reviewing power of the classification of your site. You need to raise this with CS.

Re: My lingusa.com website blockage

Leanne_T — Thu, 20 Aug 2026 08:19:30 GMT

Hi @Ogban

Welcome to the community.

I can see you've had advice from @XRaySpeX to get this reported, I've also asked our categorisation team to take a look at this for you. This can take time to be investigated but once the the team come back to me I will let you know.

Leanne.

Re: My lingusa.com website blockage

Plymouthbloke1 — Thu, 20 Aug 2026 09:35:41 GMT

Hi,

That website is resolving ok for me on 5G so can only assume the issue is resolved?

Re: My lingusa.com website blockage

Schockwave — Thu, 20 Aug 2026 13:12:47 GMT

@Ogban , it works for me on Broadband, so suspect it has been resolved, not sure why there was a problem.

Re: My lingusa.com website blockage

XRaySpeX — Thu, 20 Aug 2026 13:33:46 GMT

@Schockwave : Isn't OP's issue with mobile network & Content Lock?

Re: My lingusa.com website blockage

Schockwave — Fri, 21 Aug 2026 14:33:02 GMT

@XRaySpeX , you are right it does not work on mobile network with VPN on, once I switch VPN off, it works and I do not have content lock on.

Re: My lingusa.com website blockage

Plymouthbloke1 — Tue, 25 Aug 2026 21:35:53 GMT

So if it doesn’t work on a VPN then it’s an issue with them and there’s not a lot EE can do.

Re: My lingusa.com website blockage

Ali_A — Wed, 26 Aug 2026 09:50:04 GMT

Hi @Ogban

Just an update with this. This has now been fully investigated by our suppliers and https://lingusa.com already correctly categorised as "Language Learning Technology – Other” respectively and we have checked the website is not blocked under EE ISP and loads up fine. The website has been whitelisted.

To set some context, the categorisation of websites for EE Parental Controls is conducted by our expert 3rd party supplier and EE is not involved in this process. We understand that from time to time, sites can be miscategorised so will forward your request onto our 3rd party supplier for further investigation if needed.

Can you please re-check and let us know how you get on?

Thanks

Ali

Re: My lingusa.com website blockage

Schockwave — Thu, 27 Aug 2026 13:09:35 GMT

@Ali_A , just tried it on mobile network with VPN and it is now working, so should be for everyone else.