BT & EE double Data

AndyRoberts108 — Wed, 29 Jul 2026 09:29:36 GMT

Hi, I am a BT & EE customer and have always had the double data option for the 4 mobile no's I have on my EE account. I have just re-contracted the mobiles and have noted that I only now have the double data available on two of the four numbers. why?

Re: BT & EE double Data

Alex_H — Wed, 29 Jul 2026 14:27:53 GMT

Hi @AndyRoberts108,

Welcome to the EE Community

We do still run the double data offer for BT broadband and EE mobile customers, are all the plans you signed up to the same plans or different ones? As retention or time limited offer plans are not compatible with the double data so if the plans are different ones that could potentially explain it.

You can text DOUBLE DATA to 150 from the phones without the add-on and it will add it back on for you if the plan is eligible and it has been removed in error.

Alex

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BT & EE double Data

Re: BT & EE double Data