topic Why is my internet so bad? in Mobile Data

Why is my internet so bad?

Liam2442 — Wed, 24 Jun 2026 13:42:38 GMT

I've got unlimited data with EE and I can barely get online with it.

Ironically, the only way my signal is strong enough to get on here is by buying some EE data for £10 for 24 hours on my phone, without that getting online would be almost impossible at this time.

Is this normal? I'm not sure how else to deal with it

Re: Why is my internet so bad?

Liam2442 — Wed, 24 Jun 2026 14:42:28 GMT

Also I've asked on the app and now it's logged me out of the app and I can't get back in, I was talking to a customer service advisor but now it won't let me in I'm not sure what to do.

I spent most of last week trying to connect and looks like I'm gonna spend most of this week trying to disconnect lol

Re: Why is my internet so bad?

Liam2442 — Wed, 24 Jun 2026 15:23:20 GMT

I only joined a few days ago, can barely make a call or use the internet

Re: Why is my internet so bad?

Katie_B — Wed, 24 Jun 2026 17:17:51 GMT

Hi @Liam2442.

Welcome to the community.

Are you currently in the UK trying to use your phone?

Does this happen in multiple areas? if yes, I would recommend testing your SIM in another device to see if this continues.

Katie