topic Re: Disable age restriction in Mobile Data

Disable age restriction

Victor978 — Fri, 05 Jun 2026 07:56:33 GMT

I have a prepaid SIM card that doesn't allow me to use some apps. I suspect it's because of some age restriction. I went to a store and the guide said it was resolved, but nothing has changed. I don't know what I can do.

Re: Disable age restriction

Rach_H — Fri, 05 Jun 2026 11:21:27 GMT

Hi @Victor978,

Welcome to the Community!

I'm sorry to hear about the trouble you're having using these apps. Did the guide look at your ID so we could ensure there was not content lock on your account?

Rach

Re: Disable age restriction

XRaySpeX — Fri, 05 Jun 2026 18:43:37 GMT

@Victor978 : On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: Disable age restriction

Victor978 — Fri, 19 Jun 2026 00:30:53 GMT

Yes, she confirmed my information and said I didn't need to do anything else. But it didn't solve the problem.

Re: Disable age restriction

Ali_A — Fri, 19 Jun 2026 09:38:54 GMT

Hi @Victor978

First try switching your device off and back on. You can also try simply placing it into airplane mode.

Please open your web browser and try to access the website version of those apps, do you get a notification about the content being blocked, or a timeout message?

If so, I'd recommend following @XRaySpeX advice and steps to request the content lock be unlocked again.

Ali