topic Re: How to stop safe search in Mobile Data

How to stop safe search

QU5mus — Tue, 18 Nov 2025 17:39:03 GMT

Re: How to stop safe search

Chris_B — Tue, 18 Nov 2025 17:45:54 GMT

@QU5mus Safe search is a Google browser setting.
Content lock is an EE account setting this is on by default and you have to prove to EE your over 18 and that’s done by calling customer support and requesting the feature to be disabled and you’ll need a credit card to be a refundable token or you go to an EE store with in date photo ID to make this request there.

Re: How to stop safe search

QU5mus — Tue, 18 Nov 2025 18:04:52 GMT

Hi I am 29 years old

Re: How to stop safe search

Chris_B — Tue, 18 Nov 2025 18:09:39 GMT

@QU5mus congratulations , you’re still going have to prove to EE that you’re over 18. Saying that on here doesn’t mean anything and nothing can be done to help you on here this is a public forum not customer support.

As I mentioned you go to a store with in date photo ID or you call customer support and you’ll need a credit card. Only over 18 can have a credit card.

Re: How to stop safe search

XRaySpeX — Tue, 18 Nov 2025 19:22:56 GMT

@QU5mus : Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.

Re: How to stop safe search

NEYMAR11 — Fri, 05 Jun 2026 22:39:25 GMT

Hello there. I hope you are doing well.

I wanted to tell you that my safesearch is locked. I couldn't change it.

Could you please help me with that?

Re: How to stop safe search

NEYMAR11 — Fri, 05 Jun 2026 22:48:31 GMT

Could you please tell how can I turn my safesearch is off?

Re: How to stop safe search

XRaySpeX — Sat, 06 Jun 2026 00:44:45 GMT

@NEYMAR11 : The SafeSearch you are looking at is nowt to do with EE. It's a Goggle feature. You should look at their Help.

As far as the EE feature is concerned, Read the Solution above of this thread you've latched onto.