topic Re: Dat usage wrong in Mobile Data

Dat usage wrong

johnbacon2 — Mon, 25 May 2026 09:26:18 GMT

I've been on the same contact for several years and frequently use just 3-4 GB of my 40GB data allowance each month.

This month, apparently I've used 37 GB in the first 2 weeks. There nothing to show me how, when or where I've used this extra data.

Re: Dat usage wrong

Chris_S — Mon, 25 May 2026 12:17:08 GMT

Hi @johnbacon2

Welcome to the EE Community and thanks for getting in touch.

I'd recommend giving us a call so one of our billing guides can take a look a bit deeper into this for you.

Chris S

Re: Dat usage wrong

XRaySpeX — Mon, 25 May 2026 14:59:30 GMT

Your phone should show you under Data Usage what you've used data for.

Re: Dat usage wrong

Ali_A — Mon, 25 May 2026 17:15:47 GMT

Hi @johnbacon2

Just to add to the advice you've been given, you can check where you have used your data in your mobile device settings.

On Android phones, for example a Samsung, you'll find this in Settings > Connections > Data usage.
Just be sure to set the "Bill Cycle and Data warning" to match your allowance refresh date and data amount.
You'll be able to view the historical recent 5 months, too.

For Apple it's Settings > Cellular (or Network) > Cellular Data Usage.

Ali