topic Upgraded sim and data add on in Mobile Data

Upgraded sim and data add on

Kaitynel — Sun, 10 May 2026 06:08:18 GMT

I’ve just purchased a 20GB data repeat add on as we have just moved house and have no WiFi for a while.
I then realised I was overdue an upgrade and it was far cheaper to upgrade to unlimited than pay the £30 add on.
how do I cancel the add on? Or will it be cancelled automatically since the upgrade?
I’ve tried texting stop etc and nothing is working. I haven’t actually used any of the data from it yet as I still have 4G left on my plan.

Re: Upgraded sim and data add on

Christopher_G — Sun, 10 May 2026 09:54:38 GMT

Hi @Kaitynel

Welcome to the community.

If you give our customer support team a call, they'll do their best to get it taken off for you.

Chris

Re: Upgraded sim and data add on

XRaySpeX — Sun, 10 May 2026 10:25:02 GMT

For a contract's recurring UK/EU data add-on, text STOP 20GB ADD-ON to 150 for the 20GB add-on.