Clarifications on data history and data in general

Faefox — Wed, 29 Apr 2026 22:22:18 GMT

I have an unlimited data contract hat is currently beyond the original contrract term- and while looking at my options going forward, I discovered that the data history page is a little unclear on certain things:

Top begin with, here's what I'm looking at:

The usage amounts for the past 3 months are clear enough, however there's nothing here to explain how the Allowance or Status columns function.

In Status, it's rather obvious what 'EXPIRED' and 'ACTIVE' mean, howver the 'STACKED' status has be stumped, especially when combined with the Allowance column, where my past months' allowances are 'of 600GB' and the others entirely different.

My device tracks my data used as higher than the values here:

24th Jan:23rd Feb - 206GB
24th Feb:23rd Mar - 356GB
24th Mar:23rd Apr - 462GB
24th April to Now - 15.59GB

My questions are....

What do the 'GB left' entries actually mean?
Is 600GB my maximum monthly data? (That is a little different to "Unlimited," but would be a reasonable maximum for my purposes.)
Why are past months enumerated differently to the current month?
Is usage is managed in chunks? If so...
1. What are the chunk sizes?
2. Can I exeed 600GB?
Are there speed management rules for excessive data usage, and what are they, if so?

Re: Clarifications on data history and data in general

Alex_H — Thu, 30 Apr 2026 08:39:50 GMT

Hi @Faefox,

Welcome to the EE Community

1. The GB left in the allowance column is just how much you have used of your allowance so far this month.

2. The allowance is unlimited but usage over 600GB a month can be subject to traffic management.

3. It just has to do with the way the information is pulled for your active allowance from our system to your online account. Stacked will refer to data in addition to your main allowance, that is available to use once your main allowance runs out, which would not apply in your case. You only really need to look at the 14.6Gb left figure to know how much you have used when it comes to your active allowance.

4. Its not managed in chunks, you can use beyond 600GB as mentioned, the only separate 'allowance' you have within your data usage is a monthly limit of 100Gb of giftable data to other numbers on your account.

5. As mentioned in previous replies there is no hard limit but we will consider usage above 600GB per month to be non-personal use and have the right to apply traffic management controls to deprioritise your mobile traffic during busy periods, or to move you to a business plan. There is no specific number your speed will be capped at just that it may be deprioritised.

Its just a short document but you can find our unlimited plans terms on this page.

Hope this helps answer your questions

Alex

topic Clarifications on data history and data in general in Mobile Data

Clarifications on data history and data in general

Re: Clarifications on data history and data in general