topic Accessing apps and sites on 5G on mobile in Mobile Data

Accessing apps and sites on 5G on mobile

Waltonj1508 — Tue, 21 Apr 2026 17:09:35 GMT

When I’m on 5G and trying to access my apps and webpages, certain ones won’t open, I.e gambling, or lottery apps. I assume this is linked to some kind of internet security/safe search setting but I’m not sure how to change it? Does anyone know the steps needed to make these changes please? Thanks

Re: Accessing apps and sites on 5G on mobile

Chris_B — Tue, 21 Apr 2026 18:14:00 GMT

@Waltonj1508 You need to call customer support and request content lock to be removed. You’ll need to pay a refundable token via a credit card (not debit card ). Or you can to a EE store within in date photo ID to make this request there.

Re: Accessing apps and sites on 5G on mobile

XRaySpeX — Tue, 21 Apr 2026 18:31:26 GMT

: @Waltonj1508 : EE's Content Lock is being applied to adult sites. Are you on contract or PAYG?

On Contract: Follow Switching Content Lock OFF or ON .
On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy & pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.