topic Re: Mobile phone data does not work in Mobile Data

Mobile phone data does not work

Taylor1956 — Fri, 23 Sep 2022 10:09:53 GMT

I cannot use my data. My Internet only works when I’m connected to Wi-Fi which is super inconvenient. Trying to get through to a human on 150 and have been on hold for 1hr so far.

Re: Mobile phone data does not work

Ramadillo — Fri, 23 Sep 2022 10:43:26 GMT

I'm having the same issue... my data always works usually, but today its worked once. Did you get through to anyone on the phones? I'm on hold for 30 mins now...

Re: Mobile phone data does not work

Patryk1991 — Fri, 23 Sep 2022 10:48:44 GMT

Same issue but only one line have this problem others working fine. I ordered new sim and still not working. I'm using iPhone 13pro max. Now is question is phone or network issue

Re: Mobile phone data does not work

Schockwave — Fri, 23 Sep 2022 11:16:43 GMT

Just hang up and try at a different time, I have never had to wait more than 20 minutes, staff are probably busy with other clients, try first thing in the morning. Just remember it will be the weekend tomorrow, so probably not so many staff working either, but if you are near an EE store, you can go there and they should be able to sort things out for you.

Re: Mobile phone data does not work

Patryk1991 — Fri, 23 Sep 2022 11:48:34 GMT

I resolved issue! Go Settings - Mobile Data - Network Selections - Turn off automatic! wait until shows other Network - Chose o2 and wait 30 sec then chose ee but not automatic! REstart Your phone and should be fine! Mine working right now!

Re: Mobile phone data does not work

Ramadillo — Fri, 23 Sep 2022 12:24:42 GMT

Thanks bud! Working now

Re: Mobile phone data does not work

t-ash1891 — Thu, 03 Aug 2023 07:12:09 GMT

For me, I transferred to EE from another network and the data was not working. EE support asked me to Open Settings -> General -> VPN & Device Management. In there, there was a profile from my previous network. Once I'd deleted the profile, the data started working instantly. Hope this helps.

Re: Mobile phone data does not work

Katie_B — Thu, 03 Aug 2023 07:15:31 GMT

Thanks for coming here and sharing this @t-ash1891.

Katie

Re: Mobile phone data does not work

Chimdi — Thu, 31 Aug 2023 23:15:55 GMT

This helped thank you 🙏

Re: Mobile phone data does not work

SMITHY531 — Fri, 05 Jan 2024 15:51:51 GMT

I have the same problem cant access the EE app when selecting mobile data but ok with wifi with my regular broadband. Spoke to a human as AI hangs up and useless. Any ideas thanks.

Re: Mobile phone data does not work

SMITHY531 — Fri, 05 Jan 2024 15:53:46 GMT

Hi thank you for taking the time to come up with an answer and a resolution to this annoying issue.

Re: Mobile phone data does not work

Steffc6 — Wed, 28 Aug 2024 06:52:59 GMT

I done what you said and seems to be working cant thankyou enough finally after 4 weeks 😊

Re: Mobile phone data does not work

Steffc6 — Wed, 28 Aug 2024 06:55:20 GMT

This was posted by patryck 1991.

I done this and worked

Re: Mobile phone data does not work

KeithWhitty — Mon, 14 Oct 2024 22:05:55 GMT

Im goong to contact as many EE customers facing this issue and ask tuem to screen record speedtest so we can take an action against EE for false advertising and make change as we are all faxing tue dame issie bit f8ghting alone. Do you wamt to join the group?

Re: Mobile phone data does not work

KeithWhitty — Mon, 14 Oct 2024 22:07:47 GMT

How fast is ypur movile data as Im only receivong 1/7Mb not evem 1MB, speeds we had over 20yrs ago.

Re: Mobile phone data does not work

Rach_H — Tue, 15 Oct 2024 07:03:53 GMT

Hi @KeithWhitty

Welcome to the Community!

We certianly don't want you to be struggling with your speeds, so I'd love to get this looked further into. Have you looked at our Service Checker to see if there is any work being carried out that may be causing this, or is this happening in a wider range of areas?

Rach

Re: Mobile phone data does not work

Tonyess — Wed, 06 Nov 2024 17:26:50 GMT

This worked perfect for me. Even tech support couldnt fix after calling them three times!

thank you sir you are a legend today! ✌🏻❤️

Re: Mobile phone data does not work

Leanne_T — Wed, 06 Nov 2024 18:03:40 GMT

Hi @Tonyess

Glad you got the help you needed from the community 🙂

Leanne.

Re: Mobile phone data does not work

Iqra-Abbasi1 — Sat, 12 Apr 2025 22:18:21 GMT

Hi, today I set £5 package in my EE SIM but I'm able to call on number but unable to use data (internet) on my phone, please suggest a solution?

Re: Mobile phone data does not work

Leanne_T — Sun, 13 Apr 2025 07:43:08 GMT

Morning @Iqra-Abbasi1

Thanks for coming to the community.

Can you text BALANCE to 150 and let me know the full reply?

Leanne.