topic Re: Data Gifting in Mobile Data

Data Gifting

carynforster — Tue, 24 Mar 2026 18:40:06 GMT

I can't gift data via the app or the website. On the website I see the option to Gift Data but nothing happens. On the app I don't even see the option. I have uninstalled /reinstalled the app, but still same problem. I have unlimited so allowed to gift 120gb, my husband is on EE and on my account. Please help as he is currently abroad and needs it, thanks

Re: Data Gifting

XRaySpeX — Tue, 24 Mar 2026 20:56:39 GMT

@carynforster : Whereabouts is he?

Re: Data Gifting

bristolian — Tue, 24 Mar 2026 20:58:14 GMT

Have you been able to gift via the app previously?

Has your husband travelled abroad since your most recent bill-date? Or was he already abroad on bill-refresh?

I can't recall specifics, but there are some quirks around sharing data whilst roaming.

Re: Data Gifting

carynforster — Tue, 24 Mar 2026 22:33:07 GMT

Never tried before. I just cant see the option to gift via the app. On the website i see the tag to gift but when i click on it notjing happens i dont get optipn to select who to gift to

Re: Data Gifting

carynforster — Tue, 24 Mar 2026 22:35:17 GMT

Its irrelevant as i dont see the opripm tp gift via the app. Ive rekbstalled but stkll dont get it. He is in France..

Re: Data Gifting

bristolian — Tue, 24 Mar 2026 22:39:09 GMT

That would normally be the expected behaviour of there not being any phones available to gift to.

If you're confident both lines are on the same pay-monthly billing account, and the app is behaving differently to the website, this sounds like an account-specific issue.

You should therefore contact EE-CS on 150 who have account access, this may need a single-user fault raising for the underlying issue.

Re: Data Gifting

XRaySpeX — Wed, 25 Mar 2026 16:45:13 GMT

Good! France is not a country where difficulties can arise with gifting data while roaming. I rest my case!