https://community.ee.co.uk/t5/Mobile-Data/Mobile-data/m-p/1607427#M161300 <P>Why is my internet only working when I’m connected to my Wi-Fi. if I’m not at home and try to access the internet it doesn’t work . I have an unlimited everything package on contract with no parental locks and I can’t even access instagram let alone anything adult related&nbsp;</P> Mon, 16 Mar 2026 23:09:41 GMT Maxstokes1234 2026-03-16T23:09:41Z https://community.ee.co.uk/t5/Mobile-Data/Mobile-data/m-p/1607427#M161300 <P>Why is my internet only working when I’m connected to my Wi-Fi. if I’m not at home and try to access the internet it doesn’t work . I have an unlimited everything package on contract with no parental locks and I can’t even access instagram let alone anything adult related&nbsp;</P> Mon, 16 Mar 2026 23:09:41 GMT https://community.ee.co.uk/t5/Mobile-Data/Mobile-data/m-p/1607427#M161300 Maxstokes1234 2026-03-16T23:09:41Z https://community.ee.co.uk/t5/Mobile-Data/Mobile-data/m-p/1607536#M161304 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4960480">@Maxstokes1234</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>There are a few things to check to see what could be causing this to happen.</P> <P>The first one is to make sure that mobile data hasn't been turned off accidentally.</P> <P>If it is switched on, please try to restart the phone and also turn airplane mode on for a couple of minutes.</P> <P>When you aren't on WiFi, are you able to make and receive calls and send and receive texts?</P> <P>Does it show anything next to the signal like 4G or 5G?</P> <P>Michael</P> Tue, 17 Mar 2026 09:32:47 GMT https://community.ee.co.uk/t5/Mobile-Data/Mobile-data/m-p/1607536#M161304 Michael_D 2026-03-17T09:32:47Z