topic Re: DOUBLE data? in Mobile Data

DOUBLE data?

voakr — Fri, 06 Feb 2026 14:02:17 GMT

After being told the message offering double my data at no cost as i was a bt customer & now with ee was genuine i replied as instructed saying DOUBLE but i have not received the double data????

Re: DOUBLE data?

Northerner — Fri, 06 Feb 2026 14:52:20 GMT

Hi @voakr

Give EE CS a call on 150.

Thanks

Re: DOUBLE data?

voakr — Fri, 06 Feb 2026 14:57:53 GMT

Thanks for that but I had reason to call them yesterday & ended up on the phone forever & they still did not do what I asked, so maybe not worth bothering about & maybe that is what they want, thanks anyway,

Re: DOUBLE data?

Lesley_W — Fri, 06 Feb 2026 17:47:25 GMT

Hi @voakr

Welcome to our community.

I'm sorry you didn't have a great experience when you called, it's definitely not we would expect.

Did you get a reply to your text to add your double data offer?

Lesley

Re: DOUBLE data?

voakr — Fri, 06 Feb 2026 18:32:53 GMT

Thankyou Lesley but no I have not had a reply for my double data.

Re: DOUBLE data?

Lesley_W — Fri, 06 Feb 2026 18:49:47 GMT

Thanks for confirming that @voakr

What number was the text sent from?

Lesley

Re: DOUBLE data?

voakr — Fri, 06 Feb 2026 19:24:53 GMT

The number was 1122 which I was told was a number they use for loyalty promotions

Re: DOUBLE data?

Rach_H — Sat, 07 Feb 2026 14:23:36 GMT

Are you able to try responding to the initial text with 'DOUBLE DATA' to see if this helps @voakr.

Rach

Re: DOUBLE data?

voakr — Sat, 07 Feb 2026 18:10:42 GMT

Yes I have replied to the message about 6 times & nothing. Thankyou for the reply

Re: DOUBLE data?

Rach_H — Sun, 08 Feb 2026 10:25:14 GMT

Would you be able to pop through a screenshot of what is happening @voakr?

Rach

Re: DOUBLE data?

voakr — Sun, 08 Feb 2026 10:58:47 GMT

Thankyou so much for trying Rachel but I am not that clever at doing that.

Re: DOUBLE data?

Rach_H — Sun, 08 Feb 2026 13:42:30 GMT

That's no problem @voakr. Can I just double check the responses you have sent to this message? You can type them here, if that is easier.

Rach

Re: DOUBLE data?

voakr — Sun, 08 Feb 2026 22:21:47 GMT

I have replied DOUBLE 5 TIMES & THEN DOUBLE DATA & had no response at all. thankyou.

Re: DOUBLE data?

Linzi_H — Mon, 09 Feb 2026 09:07:16 GMT

Hi @voakr

I'm disappointed to see you're no further forward. Please give the team a call so they can review what's happening and work out the best next steps.

Linzi

Re: DOUBLE data?

voakr — Mon, 09 Feb 2026 10:27:37 GMT

I am very pleased to say i have just had a phone call from an ee agent & it is all sorted now & they could not have been more helpful, so thankyou to everyone who helped.

Re: DOUBLE data?

Linzi_H — Mon, 09 Feb 2026 10:35:40 GMT

Excellent news, @voakr

Thanks for popping back to let us know.

Linzi