topic Re: why am i being charged for my watch when im on Essentials Plus SIM Unlimited pla in Mobile Data

why am i being charged for my watch when im on Essentials Plus SIM Unlimited pla

davjim — Sat, 31 Jan 2026 14:21:08 GMT

Re: why am i being charged for my watch when im on Essentials Plus SIM Unlimited pla

Northerner — Sat, 31 Jan 2026 16:11:00 GMT

The watch itself or the data plan.

Which of the user profiles are you (new customer, existing customer etc)

Unlimited Watch Data

Essentials Plus, All Rounder and Full Works handset plans include an unlimited watch data plan which provides standalone access to network connection for eligible customers. If you are connecting to the EE network with your Smart Watch for the first time, your Smart Watch must be paired to a compatible handset on the EE network to set up. Eligible customers include customers with both an existing EE Smart Watch data plan which is out of contract and an existing SIM free Smart Watch device. If you are on an eligible plan, we’ll automatically apply a discount to your unlimited watch data plan within 24 hours. In some very limited circumstances, there may be a delay of up to 48 hours in applying the discount. We’ll send you a confirmation message when the discount has been applied. You will not be charged monthly for the unlimited watch data plan for the duration of your contract. 4G coverage is required. Data is UK use only. For more info visit ee.co.uk/watch-data

If you're unsure then speak to EE CS on 150.

Thanks

Re: why am i being charged for my watch when im on Essentials Plus SIM Unlimited pla

davjim — Sat, 31 Jan 2026 16:16:53 GMT

Data plan

J.Murphy

Re: why am i being charged for my watch when im on Essentials Plus SIM Unlimited pla

Chris_B — Sat, 31 Jan 2026 19:23:54 GMT

@davjim When and where did you get this watch ?

Re: why am i being charged for my watch when im on Essentials Plus SIM Unlimited pla

davjim — Sat, 31 Jan 2026 19:29:53 GMT

I bought the watch it's not one from ee

J.Murphy

Re: why am i being charged for my watch when im on Essentials Plus SIM Unlimited pla

davjim — Sat, 31 Jan 2026 19:36:43 GMT

the data plan and i'm a new customer

Re: why am i being charged for my watch when im on Essentials Plus SIM Unlimited pla

davjim — Sat, 31 Jan 2026 19:37:52 GMT

i bought the watch on line but not from ee

Re: why am i being charged for my watch when im on Essentials Plus SIM Unlimited pla

Chris_S — Sun, 01 Feb 2026 12:32:39 GMT

Hi @davjim

Thanks for getting in touch and telling us about this.

If you've only taken a plan from us, then you shouldn't also be paying for the watch.

I'd recommend giving us a call so a guide can get access to your account and review your bill.

Chris S