topic Re: Data not working in Mobile Data

Data not working

ellensilva — Fri, 23 Jan 2026 12:41:29 GMT

Hello EE Support Team,

My mobile data/internet is not working even though I have paid the outstanding balance on my account.
Please check my account and reactivate my service as soon as possible.

My phone number: [+44 7*********]
Payment date: [22/01/2026]
Thank you.

Kind regards,
[Ellen]

[Mod edit - Full name and mobile number removed - please don't share any identifiable details on these public forums]

Re: Data not working

bristolian — Fri, 23 Jan 2026 12:43:31 GMT

There's no account access on this public forum.

Does your phone show network coverage? Can you make & receive voice calls?

Re: Data not working

Peter_W — Fri, 23 Jan 2026 14:29:35 GMT

Welcome to the Community, @ellensilva.

Whilst this will sound really simple, have you tried restarting your phone since making the payment?

If your line has been barred we recommend it can take up to 24 hours for this to fully lift, and occasionally you'll need to restart your phone for the updated network settings to take effect.

Peter

Re: Data not working

ellensilva — Fri, 23 Jan 2026 14:48:40 GMT

Okay, so what if 24 hours have passed and it's still not working? What
should I do? Will they still unlock it?

Re: Data not working

Peter_W — Fri, 23 Jan 2026 15:16:19 GMT

@ellensilva Have you tried the restart too?

There are a whole range of different factors that could be affecting you here, and the best way forwards will depend on what exactly you're noticing.

Are you unable to use any services full stop right now, or is it just mobile internet affected?

Also can you see signal bars and a 4G / 5G indicator in the top corner of your phone?

Peter

Re: Data not working

ellensilva — Fri, 23 Jan 2026 15:34:40 GMT

So, it shows 4G but the internet isn't working. Another issue is that when
I make a call, those recorded voices tell me if I have to make a payment
for 1 month, 2, or 3 months, if I'm not mistaken, because I don't speak
much English.

I made the payment yesterday at 12:46 PM of 79 pounds, which was what I
owed.

I made the payment via bank transfer.
And I also sent my account number in the description because they ask for
it.

see attachments

Re: Data not working

Peter_W — Fri, 23 Jan 2026 15:48:55 GMT

Thanks @ellensilva.

Whilst we do accept bank transfer payments, this can take longer than a card payment, so we'd always recommend the latter when possible.

For BACS payments, it can take up to 3 working day for payments to come through from a UK account, or 5 working days for an international account.

Fingers crossed this should clear soon, but please keep restarting your phone and your services should resume once this is confirmed.

Peter