topic Re: Is there a way to switch from 5g to 4g in Mobile Data

Is there a way to switch from 5g to 4g

Davidgetts44 — Tue, 20 Jan 2026 23:52:58 GMT

Hi, im using a google pixel 6 pro and had 4g and it worked amazingly then i got upgraded to 5g and it has been unusable nothing loads, calls dont work and i can barely send texts

Re: Is there a way to switch from 5g to 4g

Northerner — Wed, 21 Jan 2026 05:18:44 GMT

Hi @Davidgetts44

Unless there is a setting on your phone then no.

Have you checked your signal area

Thanks

Re: Is there a way to switch from 5g to 4g

Chris_S — Wed, 21 Jan 2026 08:30:52 GMT

Hi @Davidgetts44

Thanks for getting in touch with us here in the EE Community.

We have a web page which gives step-by-step instructions on how to change your connectivity settings on the Google Pixel 6 Pro.

Just head to our Device guidance page for more information.

Chris S

Re: Is there a way to switch from 5g to 4g

bristolian — Wed, 21 Jan 2026 08:31:42 GMT

The experience you describe - neither calls nor texts reliably working - should not be happening regardless of "G"

I'd recommend reporting those via the status tool in the first instance. https://ee.co.uk/help/mobile-coverage-checker > Check status > Report a problem

Re: Is there a way to switch from 5g to 4g

Davidgetts44 — Thu, 22 Jan 2026 23:40:00 GMT

I have tried checking multiple times and the site just says that it isnt available at this moment

Re: Is there a way to switch from 5g to 4g

Davidgetts44 — Thu, 22 Jan 2026 23:42:30 GMT

Hi, i have checked that and there is no option for preferred network types i think it's because i have update my phone's system but I'm not sure

Re: Is there a way to switch from 5g to 4g

Linzi_H — Tue, 03 Feb 2026 10:58:53 GMT

Hi @Davidgetts44

If you're still having some trouble with this, and you're unable to report this online using the link above, then please call our team. They'll be able to review exactly what's going on and complete any necessary diagnostics.

Linzi