topic Re: A26 Galaxy phone, on 5G, Internet doesn't work away from the home hub in Mobile Data

A26 Galaxy phone, on 5G, Internet doesn't work away from the home hub

McSkirmish — Thu, 15 Jan 2026 13:28:48 GMT

This problem came with the telephone, last Summer!

I have tried everything that I can think of, I have added EE Wi-Fi,
I have added the EE App, but nothing seems to help.

This is a problem as my South American wife like to use, WhatsApp,
to speak with her family who are spread around there and Spain,

Any advice will be gratefully accepted in the hope that it will get
me out of the dilemma.

Thank you for reading this.
Mike.

Re: A26 Galaxy phone, on 5G, Internet doesn't work away from the home hub

Chris_B — Thu, 15 Jan 2026 13:31:32 GMT

@McSkirmish Have you allowed the apps to use cellular data ? this is a setting within the device .

Re: A26 Galaxy phone, on 5G, Internet doesn't work away from the home hub

McSkirmish — Thu, 15 Jan 2026 13:37:51 GMT

Hi Chris_B, thank you for the reply, I did look at that option, but I can't
remember if I did and as my wife is out just now, I can't check, but I do
believe that I would have.

Thanks for the phone numbers.

Mike.

Re: A26 Galaxy phone, on 5G, Internet doesn't work away from the home hub

McSkirmish — Thu, 15 Jan 2026 15:37:55 GMT

OK Chris_B, thank you for the tip, the mobile data was off
and to get it on I had to go to a different area of the settings,
the SIM controls the on/off bit, but the information about
the status, is in another area, called, more control settings,
it is on now and I have clicked that it is a fix, but I won't know,
until it is away from home, I also signed in to the EE WI-FI, so
something might work.

Thanks again.

Mike.

Re: A26 Galaxy phone, on 5G, Internet doesn't work away from the home hub

bristolian — Thu, 15 Jan 2026 15:47:20 GMT

@McSkirmish wrote:
OK Chris_B, thank you for the tip, the mobile data was off

it is on now and I have clicked that it is a fix, but I won't know,
until it is away from home

Easy to test at home. Switch WiFi off momentarily, try using mobile data.

Then re-enable it afterwards.