topic Re: I have had unlimited data for 2 years but EE keep telling me I’ve run out in Mobile Data

I have had unlimited data for 2 years but EE keep telling me I’ve run out

HB57 — Wed, 24 Dec 2025 21:15:25 GMT

I regularly get messages telling me I e run out of data and my phone crawls to an almost standstill. I ha e being paying for unlocked kore than 2 years and tbh keep fixing it only for it to occur again. I need this permanently sorted.

Re: I have had unlimited data for 2 years but EE keep telling me I’ve run out

Chris_B — Thu, 25 Dec 2025 09:16:41 GMT

@HB57 Can you give please text AL to 150 and post an image of that reply. Blank out any personal information before you do.

Re: I have had unlimited data for 2 years but EE keep telling me I’ve run out

Northerner — Thu, 25 Dec 2025 10:50:10 GMT

Hi @HB57

There are a few possibilities here.

First is EE do not sell truly unlimited plans unlimited is limited to 600GB (as per the terms and conditions) and if you hit this limit your service is limited.
The warning is for data sharing.
It is a general issue with service in your area.
It is device related.

To add to @Chris_B post what device are you using.

Thanks

Re: I have had unlimited data for 2 years but EE keep telling me I’ve run out

Vulcaniser99 — Fri, 26 Dec 2025 19:20:22 GMT

ee unlimited data is truly unlimited. it states that around or over 600GB it may control/reduce your speed or contact you. terms dont say its capped at 600gb

Re: I have had unlimited data for 2 years but EE keep telling me I’ve run out

Vulcaniser99 — Fri, 26 Dec 2025 19:28:13 GMT

Unlimited Data Plans
50GB fair use policy applies outside UK. Personal, non-commercial use only. If you regularly tether 12 or more devices,
we will consider this non-personal use and have the right to move you to a more suitable plan. We will consider usage
above 600GB/month to be non-personal use and have the right to apply traffic management controls to deprioritise
your mobile traffic during busy periods or to move you to a business plan. You can gift up to 100GB. Data usage on an
unlimited plan will decrementfromgiftable allowance. Any data boost allowance will be added to the giftable allowance