https://community.ee.co.uk/t5/Mobile-Data/AGE-CONTROLS/m-p/1588420#M160945 <P>I can’t access some websites because of “age controls” I never turned on. And now I can’t find anywhere to turn it off. When I try go on a website it goes to ee website. It’s not my browser. Help please!</P> Tue, 09 Dec 2025 19:48:52 GMT Sarahmcsharry 2025-12-09T19:48:52Z https://community.ee.co.uk/t5/Mobile-Data/AGE-CONTROLS/m-p/1588420#M160945 <P>I can’t access some websites because of “age controls” I never turned on. And now I can’t find anywhere to turn it off. When I try go on a website it goes to ee website. It’s not my browser. Help please!</P> Tue, 09 Dec 2025 19:48:52 GMT https://community.ee.co.uk/t5/Mobile-Data/AGE-CONTROLS/m-p/1588420#M160945 Sarahmcsharry 2025-12-09T19:48:52Z https://community.ee.co.uk/t5/Mobile-Data/AGE-CONTROLS/m-p/1588445#M160946 <P>Sounds like you're asking about content lock.</P><P><A href="https://ee.co.uk/help/security/staying-safe-online/switching-content-lock-on-or-off" target="_blank" rel="noopener">https://ee.co.uk/help/security/staying-safe-online/switching-content-lock-on-or-off</A>&nbsp;</P> Tue, 09 Dec 2025 22:37:27 GMT https://community.ee.co.uk/t5/Mobile-Data/AGE-CONTROLS/m-p/1588445#M160946 bristolian 2025-12-09T22:37:27Z https://community.ee.co.uk/t5/Mobile-Data/AGE-CONTROLS/m-p/1588448#M160947 <P>Are you on contract or PAYG?</P><UL><LI><SPAN>On Contract: Follow&nbsp;</SPAN><A href="http://ee.co.uk/help/help-new/safety-and-security/content-lock/switching-content-lock-on-or-off?_gl=1*kzfudx*_gcl_dc*R0NMLjE3NjQ0NDMzOTEuMTc3YzAwYWNmMTcwMWE5Zjg3NmQ2OWI3NjQwNDk2OGM.*_gcl_au*MTQ4MjEwNDg0Ni4xNzYwNjQzNDE2LjM2MDA0MDE1OS4xNzYxNDcwNDA0LjE3NjE0NzA0MDM.*FPAU*MTM2Njc4ODQxOC4xNzYwNjQzNDA4*_ga*MTgxNTY0MDEyNS4xNzYwNjQzNDAw*_ga_YEXV92BLZ6*czE3NjQ3OTcyMTckbzYkZzEkdDE3NjQ3OTgwMzAkajYwJGwwJGgyMDg1Njk4NTA1*_fplc*enkzdnVBUm94bG5CT1Y0QzVBZzBmUWdJeXZHcDdTaDFrMGRNU0hUd2JTaG9ueUl0d25XS0RBZ29RY25lVWlwbjZxJTJGbnhRMTVoeXhBNiUyRnZ6OXJPNiUyQnk5UmFFcXFzalNSVUdleSUyRnRUSk16dnlvaERPQ0k3bVZ3SXo2VERzRXclM0QlM0Q." target="_blank" rel="noopener noreferrer"><U><FONT color="#0066cc">Switching Content Lock OFF or ON</FONT></U></A><SPAN>&nbsp;.</SPAN></LI><LI><SPAN>On PAYG: On PAYG you can't control Content Lock from your MyEE. Instead you need to call EE with a credit card handy &amp; pay a refundable token amount to prove you are over 18. Alternatively you can visit an EE store with some photo ID.</SPAN></LI></UL> Tue, 09 Dec 2025 22:51:02 GMT https://community.ee.co.uk/t5/Mobile-Data/AGE-CONTROLS/m-p/1588448#M160947 XRaySpeX 2025-12-09T22:51:02Z