https://community.ee.co.uk/t5/Mobile-Data/Change-subscription-and-add-ons/m-p/1585975#M160865 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2808714">@Muppy78becky</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm sorry to hear about the trouble you're having logging into your app, and I can appreciate how frustrating this must be. Given how long this has been happening I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">reaching out to our team</A>, and they will be able to look into why this is happening, as well as sort out your add ons, so you aren't paying for something you don't need.</P> <P>Rach</P> Fri, 28 Nov 2025 12:40:49 GMT Rach_H 2025-11-28T12:40:49Z https://community.ee.co.uk/t5/Mobile-Data/Change-subscription-and-add-ons/m-p/1585932#M160864 <P>Why is the app always down it's not your fault it's ours can't change subscription for more data have been trying to do it for wks so I have to pay add ons which are really expensive so some months 50 for&nbsp; 150gig&nbsp; rip off&nbsp;</P> Fri, 28 Nov 2025 09:29:54 GMT https://community.ee.co.uk/t5/Mobile-Data/Change-subscription-and-add-ons/m-p/1585932#M160864 Muppy78becky 2025-11-28T09:29:54Z https://community.ee.co.uk/t5/Mobile-Data/Change-subscription-and-add-ons/m-p/1585975#M160865 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2808714">@Muppy78becky</a></SPAN>,</P> <P>Welcome to the Community!</P> <P>I'm sorry to hear about the trouble you're having logging into your app, and I can appreciate how frustrating this must be. Given how long this has been happening I'd recommend <A href="https://ee.co.uk/help/contact-ee" target="_blank">reaching out to our team</A>, and they will be able to look into why this is happening, as well as sort out your add ons, so you aren't paying for something you don't need.</P> <P>Rach</P> Fri, 28 Nov 2025 12:40:49 GMT https://community.ee.co.uk/t5/Mobile-Data/Change-subscription-and-add-ons/m-p/1585975#M160865 Rach_H 2025-11-28T12:40:49Z