https://community.ee.co.uk/t5/Mobile-Data/why-do-i-no-longer-get-double-data-as-an-ee-bt-customer/m-p/1576433#M160653 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2440732">@Ivanbrowne</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />The double data offer for having both BT Broadband and an EE Mobile is still available. Not all plans are eligible, time limited offers or retentions deals that already have additional data may not be eligible. So if you have recently signed up to a new plan that could potentially be why.<BR /><BR />However if you are on an eligible plan and still have BT Broadband you should still get it. Try texting DOUBLE DATA to 150 from your phone and it should advise you if it can be added.<BR /><BR />If the text service does not work, I would recommend <A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-phone" target="_blank">giving us a call</A> and one of our guides will be able to check your account and help get it sorted for you.<BR />&nbsp;</P> <P>Alex</P> Tue, 21 Oct 2025 10:27:54 GMT Alex_H 2025-10-21T10:27:54Z https://community.ee.co.uk/t5/Mobile-Data/why-do-i-no-longer-get-double-data-as-an-ee-bt-customer/m-p/1576389#M160652 Tue, 21 Oct 2025 08:26:29 GMT https://community.ee.co.uk/t5/Mobile-Data/why-do-i-no-longer-get-double-data-as-an-ee-bt-customer/m-p/1576389#M160652 Ivanbrowne 2025-10-21T08:26:29Z https://community.ee.co.uk/t5/Mobile-Data/why-do-i-no-longer-get-double-data-as-an-ee-bt-customer/m-p/1576433#M160653 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2440732">@Ivanbrowne</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />The double data offer for having both BT Broadband and an EE Mobile is still available. Not all plans are eligible, time limited offers or retentions deals that already have additional data may not be eligible. So if you have recently signed up to a new plan that could potentially be why.<BR /><BR />However if you are on an eligible plan and still have BT Broadband you should still get it. Try texting DOUBLE DATA to 150 from your phone and it should advise you if it can be added.<BR /><BR />If the text service does not work, I would recommend <A href="https://ee.co.uk/help/contact-ee/account-billing/mobile-phone" target="_blank">giving us a call</A> and one of our guides will be able to check your account and help get it sorted for you.<BR />&nbsp;</P> <P>Alex</P> Tue, 21 Oct 2025 10:27:54 GMT https://community.ee.co.uk/t5/Mobile-Data/why-do-i-no-longer-get-double-data-as-an-ee-bt-customer/m-p/1576433#M160653 Alex_H 2025-10-21T10:27:54Z